Business Management

The course covers Business Intelligence and Business Process Management topics, with a presentation of Process Mining techniques as a bridge between the two disciplines. Homework assignments are also assigned, to be discussed collectively in class. General BI concepts will be provided, with particular attention to data extraction, transformation, storage, and management techniques. Specifically, the following topics will be covered: What is BI? How BI systems are structured? Data sources for BI ETL operations Data storage: relational databases Data storage: OLAP and OLTP systems Data marts Regarding the BPM section, the structure is as follows: Notions of processes, resources, and data for process management Process modeling using Business Process Modeling Notation Analysis methods and metrics, including diagrammatic notation The following topics will be covered in detail: Topic 1: Introduction to Business Process Modeling a. General Concept of Model b. General Concept of Process c. Modeling of Control Flow, Data Flow, and Resource Allocation Topic 2: Formal and Standard Models for Process Modeling a. BPDM b. BPMN Topic 3: Generic Workflow Patterns a. Flow Patterns b. Resource Patterns Topic 4: The Process Modeling Process a. Process Identification b. Process Discovery c. Process Analysis c1. Qualitative c2. Quantitative d. Project Redesign e. Process Mining f. In-depth Analysis of Process Mining Techniques, Models, and Tools Topic 5: Tools for Process Management, Workflow Modeling, and Process Mining a. Visual Paradigm b. CELONIS

No particular prerequisite. General knowledge of management terminology is assumed.

Dumas, La Rosa, Mendling & Reijers: Fundamentals of Business Process Management, Springer 2013 Weske: Business Process Management. Concepts, Languages, Architectures, Springer 2012

The course takes place in the classroom, alternating ex-cathedra teaching with moments of tutoring on the development of projects and the use of tools. During the lessons, the homework is also carried out, through collective discussion.

Frequency is strongly advised.

For the process management part, the final exam will focus on understanding the process modeling and definition techniques illustrated during the course, through application to a project to be carried out in a group. Students will produce a report on the project which will then be discussed during the exam. The quality of the homework solution will also be taken into consideration.

Object Management group, Business Process Model and Notation (BPMN), version 2.0, OMG Document Number: formal/2011-01-03 Project Management Institute, A Guide to the Project ManageMent Body of Knowledge, PMBoK Guide, Fifth edition van der Aalst, Van Hee, Workflow Management: Models, Methods, and Systems, MIT Press, 2004 Jeston, Nelis, Business Process Management. Practical Guidelines to Successful Implementations, Butterworth-Heinemann, 2006 93 / 5000 Some scientific articles will be proposed for the treatment of focused topics.

The course takes place in the classroom, alternating ex-cathedra teaching with moments of tutoring on the development of projects and the use of tools. During the lessons, the homework is also carried out, through collective discussion.