ORGANIZATION OF SOCIAL AND HEALTH SERVICES

Course objectives

Objectives: Knowledge and Understanding: At the end of the course, the student will understand the organization of the services in which social workers operate (with particular reference to individual and team work on cases, families, and groups), as well as the complex network of services/institutions that interact in the programming and planning of social and socio-health interventions. Applied Knowledge and Understanding: Additionally, the student will be able to apply the theories and principles acquired during the course to the organizational and operational context (especially regarding ex ante, in itinere, and ex post evaluation systems of interventions on individual cases or with "collective significance"). Making Judgements: Through group exercises in the classroom, the student will acquire the ability to confront different points of view, guiding their evaluative and operational choices according to organized and personalized thinking. Communication Skills: During the course, simulated and interactive methodologies are planned to allow students to improve their communication skills (such as commenting on a literary passage or other didactic material using technical and appropriate language). Learning Skills: By the end of the course, the student will have the tools to plan their future academic (and subsequently professional) path more clearly and coherently, based on their abilities and interests, according to the opportunities offered by the job market. During the course, two questionnaires (one intermediate, the other final) are administered, which enhance teacher-student communication, aiming to promote reflexivity, awareness, and greater autonomy.

Channel 1
Alfredo Varone Lecturers' profile

Program - Frequency - Exams

Course program
The following thematic areas will be explored: 1. Organizational thinking – general principles and the system of personal social services. 2. Main legislative frameworks and their applicability within the local context, considering socio-demographic and cultural characteristics of the territory. 3. Provision of social and health services within the public sector (Local Health Authority – ASL, Municipalities) and the Third Sector. 4. The process of developing a Local Social Plan (Piano di Zona). 5. Social fragilities and critical issues, protection of rights, welfare systems, and accessibility of services. 6. Social networks and social-health integration. 7. LEPS – Essential Levels of Social Services: challenges in ensuring uniform implementation at the national level. 8. SWOT analysis: its use and practical examples for understanding the territorial and organizational context.
Prerequisites
Ability to read the social context (useful), ability to develop communication and relationships to encourage the development of levels of collaboration in group work (important), knowledge of welfare policies at local, regional and national level (indispensable)
Books
Rossi P. (Nuova edizione, 2024), L’organizzazione dei servizi socio-assistenziali, Roma, Carocci Faber: capp. 1, 3, 5, 6, parr. 7.2, 7.3.1 2) Cortigiani M., Marchetti P. (2.a edizione riveduta e aggiornata, 2020), L’assistente sociale, S. Arcangelo di Romagna, Maggioli: parr. 2.3.1, 2.3.2, 3.3.3.2, cap. 7, lettura cap. 8. 3) SINTESI Legge Reg. Lazio N° 11/2016 4) LETTURA a scelta, per aree di interesse, di uno dei seguenti testi: • (Migrazioni) Geda F., Akbari E. (2020), Storia di un figlio, Milano, Baldini & Castoldi; (oppure) Balzano M. (2021), Quando tornerò, Torino, Einaudi; (oppure) Amets Arzallus Antia, Ibrahima Balde (2020), Fratellino, Milano, Feltrinelli • (Salute mentale) McGrat P. (1999), Follia, Milano, Adelphi; (oppure) Borgna E. (2019), La follia che è anche in noi, Torino, Einaudi; (oppure) Merini A. (1997), L’altra verità. Diario di una diversa, Milano, Rizzoli; (oppure) Milone P. (2021), L’arte di legare le persone, Torino, Einaudi; • (Welfare/Servizi alla persona) Folgheraiter F. (2015), Saggi di welfare, Trento, Erickson; (oppure) Franzoni F., Anconelli M. (2021), La rete dei servizi alla persona, Roma, Carocci • (Adolescenza) Lancini M. (2023), Sii te stesso a modo mio, Milano, Raffaello Cortina (oppure) Lancini M., Cirillo L. (2022), Figli di internet, Trento, Erickson; (oppure) Ammaniti M. (2018), Adolescenti senza tempo, Milano, Raffaello Cortina; • (Adozione) Di Pietrantonio D. (2017), L’arminuta, Torino, Einaudi; • (Culture e Identità) Madjidi M. (2018), Io non sono un albero, Firenze, Giunti/Bompiani; • (Disabilità) Cecchini M. (2021), E questo è niente, Torino, Bollati Boringhieri; (oppure) Pontiggia G. (2000), Nati due volte, Milano, Mondadori; (oppure) Tercon D. e M. (2020), Mia sorella mi rompe le balle. Una storia di autismo normale, Milano, Mondadori (NB: al libro si ispira il film La vita da grandi, diretto da Greta Scarano, Italia 2025); • (Diritti/Diversità/ Violenza di genere) La Torre C. (2020), Nessuna causa è persa, Milano, Mondadori; (oppure) Berlinguer B. (2019), Storia di Marcella che fu Marcello, Milano, La nave di Teseo; (oppure) Cecchettin G. (con Marco Franzoso) (2024), Cara Giulia, Milano, Rizzoli; • (Auto/mutuo aiuto) Dominique M. (2004 o successivi), L'auto/mutuo aiuto, Trento, Erickson; • (Storie di vita) Gorczyca J. (2024), Storia di mia vita, Palermo, Sellerio (oppure) Corso Mauro (a cura di) (2024), Salvate dai pesci. Racconti delle detenute di Rebibbia, Roma, Castelvecchi; • (Autobiografie professionali) Gallina M. (2023), Grammatica di un’assistente sociale. Etica, deontologia e pratiche, Sensibili alle foglie; • (Malattia, isolamento, resilienza) Sukegawa D. (2013), Le ricette della signora Tokue, Torino, Einaudi.
Frequency
Compulsory attendance
Exam mode
The test (oral) aims to assess the knowledge of the theories, the application of the methodologies to the most relevant contexts of the organization of services to individuals and to understand the main changes in the current Welfare system. Only a final oral test is scheduled. Oral test with open stimulus and open answer. (Final evaluation) The oral exam will focus on the basic texts and on a book chosen from those listed in the bibliography. A critical reading of "social phenomena" (with particular reference to changes in welfare) and the main topics covered during the course will be required, along with a "personalized" interpretation of the role of the Pro-fessional Social Service in the various operational contexts of the public sector and non-profit organiza-tions
Lesson mode
Frontal lessons, group exercises, meetings with experts, guided visits in operational contexts of social and social-health work, case studies, use of photos, audiovisuals and literary passages to develop connections between the emotional, cognitive and relational levels, thus facilitating way the strengthening of transversal skills. These active methodologies facilitate learning processes aimed at developing: application of the main theoretical knowledge and intervention methodologies to specific problem situations and/or social desease in the various areas of intervention; ability to deal with complex organizational processes; ability to deal with conceptual frameworks integrated with intervention methods; appropriate communication to interact with various professionals in the social service area and/or with other professionals; interview skills aimed at developing a relationship of trust; ability to conduct and/or manage group discussions; ability to deal with complex users; progressive autonomy of continuous updating. (Attendance)
  • Lesson code10616633
  • Academic year2025/2026
  • CourseSocial Work
  • CurriculumSingle curriculum
  • Year2nd year
  • Semester1st semester
  • SSDSPS/09
  • CFU9