Educational objectives The course deals with quality and sustainability in production units with a special focus on technological development, design, and applications. The aim of the course is to help the students to acquire knowledge about various initiatives to improve quality and sustainabilty and to better understand the area of Quality and Sustainability Management. The course also aims to help the students to develop practical skills as a means to facilitate improvement initiatives.
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Educational objectives The course aims to provide students with an understanding of fundamental quality concepts and the multidimensional meaning of "quality" in products, services, and processes. It also aims to understand the fundamentals of TQM, such as customer centricity, continuous improvement, people involvement, leadership, and the process approach, analyzing how TQM integrates into corporate strategy and organizational culture. It also aims to provide the ability to map and improve processes by applying operational tools to identify critical issues and propose corrective and preventive actions, and to use quality indicators and KPIs to monitor and control performance. Quality management systems are analyzed, examining the structure, principles, and requirements of the ISO 9001 standard and related standards, in order to understand the functioning of a Quality Management System (QMS) and its organizational impact. Finally, we delve into excellence models (e.g., EFQM, SEI SIGMA, BALANCED SCORE CARD), comparing the different models to understand their purposes, advantages, and methodological differences.
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