Medicine and Surgery HT

The teaching program is divided into four main themes 1) Elements of human communication and persuasion 2) Non-verbal communication 3) Conflict Resolution and Negotiation 4) The Spikes protocol for reporting bad news

No Prerequisite

Students will be able to use the material made available by the teacher (Slides of the lessons and articles) published on the "Classroom" group of the course

The teaching will be carried out in "blended" mode with part of the students in the classroom and a part connected online. In addition to the frontal teaching, a series of role-playing exercises in dyads are programmed to put into practice the contents transmitted and discussed.

Mandatory

The evaluation will take place through a written test consisting of 5 questions to which the student will have to answer with a short text. It is also possible to request an oral integration by the teacher.

Anolli, L. (2006). Psicologia della comunicazione. Il Mulino. Bonaiuto, M., & Maricchiolo, F. (2003). La comunicazione non verbale. Carocci. Pruitt, D. G., & Carnevale, P. J. (1993). Negotiation in social conflict. Thomson Brooks/Cole Publishing Co. Baile, W. F., Buckman, R., Lenzi, R., Glober, G., Beale, E. A., & Kudelka, A. P. (2000). SPIKES—a six‐step protocol for delivering bad news: application to the patient with cancer. The oncologist, 5(4), 302-311.

In addition to the frontal teaching, a series of role-playing exercises in dyads are programmed to put into practice the contents transmitted and discussed.